Service Desk Software
Simple to use and manage, TeamHeadquarters Service Desk software provides all the functionality you need.
- Incident and problem management
- Effective project management is key to continual improvement. With TeamHeadquarters you can attach many incidents to a single problem,
establish known causes, then resolve associated incidents, update customers and the team with a single click.
- Self Service Portal
- Customers can use the Self Service Portal to manage their service requests and our unique licensing model allows to to service your customers
with no additional costs*. Features of the Self Service Portal include:
- Submit and update service requests
- Upload files
- Tickets knowledge base
- Unlimited queues
- With TeamHeadquarters the IT Manager can add as many or use as few ticket queues as required.
- Email notification
- Setup as many inbound and outbound email addresses as you need. TeamHeadquarters provides you the ultimate in flexibility in managing your inbound
ticket flow as well as your outbound customer communications.
Email Notification allows you to:
- Auto create tickets from inbound email
- Reply to an email notification and update a ticket with the reply information and file attachments;
- Notify customers and team members selectively each time a ticket update is made;
- Attach inbound email to specific queues and templates.
- Easy time entry
- Each update can include a time entry which is automatically applied to your time sheet. Time sheets can be backfilled with tickets and tasks to create
a complete picture of resource time utilization.
*some restrictions apply.