Consolidated IT Work Management
- Make informed business decisions
- Integrated data from all areas of IT work provides the information you need to make informed business decisions.
- Experience a decrease in administration activities
- Spend less time doing administration and more time on incidents, problems, tasks and operations.
- Improve customer satisfaction
- Communicate easier with a customer self service portal; include customers on tickets and tasks as resources.
- Mature your IT organization
- An integrated system allows for formalization of IT through ITSM, ITIL and PMBOK.
- Demonstrate organizational governance
- Encourage process adoption and reduction in errors. Audit projects tasks, support and problem incidents and operational tasks.